Cloud Services Management (CCS336) model question paper

 model question paper for the course
 Cloud Services Management (CCS336)

Part A: (2x 10 = 20 Marks)

1. Explain the essential characteristics of the cloud ecosystem.

2. Describe the different cloud service deployment models with examples.

3. Discuss the key drivers for cloud adoption.

4. Explain the fundamentals of cloud strategy management framework.

5. Describe the cloud service lifecycle and its key stages.

6. Explain how cloud services deal with legacy systems and services.

7. Compare Capex and Opex in the context of cloud service procurement.

8. Discuss different pricing models for cloud services with examples.

9. Define IT governance and cloud governance. How do they differ?

10. Explain the concept of Total Cost of Ownership (TCO) in cloud services.

Part B:  (5 x 13 = 65 Marks)


11. (a) Explain the basics of Information Technology Service Management (ITSM) and how it applies to cloud service management.

  (b) Discuss the various cloud service models and their applications in different industries.

12. (a) Describe the role of risk management in cloud strategy. Provide examples of common risks and how they are mitigated.

 (b) Explain the concepts of demand and capacity matching and demand queuing in cloud services.

13. (a) Discuss the basics of cloud service design and the importance of benchmarking cloud services.
  (b) Explain the process and challenges involved in cloud service deployment and migration.

14. (a) Describe the freemium and subscription-based charging models in cloud services. Provide examples of each.
    (b) Explain the process of cloud service charging and the development of cloud cost models.

15. (a) Discuss the components of a cloud governance framework and their significance.
 
  (b) Explain how the balanced scorecard can be used to measure the value of cloud services.


Part C: (1 x 15 = 15 Marks)

16. (a) A company is planning to transition its IT infrastructure to the cloud. As a cloud service manager, outline a comprehensive change management strategy. Discuss key steps, potential challenges, and how you would address them.

    

    (b) Given a legacy system that needs to be migrated to the cloud, outline a detailed migration plan. Include considerations for capacity planning, cost estimation, and impact on existing operations. Provide hypothetical data for your calculations.


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